Privacy Policy

Updated on 12.02.2025

SwissFellas (“we”, “our” or “us”) is committed to protecting your privacy. This privacy policy explains how your personal data is collected, used, and shared by SwissFellas.

This privacy policy applies to our website and the associated subdomains (collectively referred to as the “Service”) as well as our application SwissFellas. By accessing or using our Service, you agree that you have read and understood the collection, storage, use, and disclosure of your personal data as described in this privacy policy and our terms of use.

Definitions and key terms

Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, and store information about you such as your language preference or login information.

Company: When “Company”, “we”, “us” or “our” is mentioned in this policy, it refers to SwissFellas, registered in the Netherlands and responsible for your information under this privacy policy.

Country: The location of SwissFellas or the owner/founder of SwissFellas, in this case the Netherlands.

Customer: Refers to the company, organization, or person who registers to use the SwissFellas service to manage relationships with your consumers or service users.

Device: Any device connected to the internet such as a phone, tablet, computer, or any other device that can be used to visit SwissFellas and use the services.

IP Address: Every device connected to the internet is assigned a number called an Internet Protocol address (IP address). These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the internet.

Personnel: Refers to persons employed or contracted by SwissFellas to provide a service on behalf of one of the parties.

Personal data: Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows the identification or identifiability of a natural person.

Service: Refers to the service provided by SwissFellas, as described in the relevant terms (if available) and on this platform.

Third-party service: Refers to advertisers, contest sponsors, advertising and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.

Website: The website of SwissFellas, accessible via this URL: http://swissfellas.com/

You: A person or organization registered with SwissFellas to use the services.

What information do we collect? We collect information from you when you visit our website, place an order, participate in a survey, or fill out a form. This information may include:

  • Name/username
  • Phone numbers
  • Email addresses
  • Shipping addresses
  • Billing addresses

How do we use the information we collect? All information we collect may be used in one of the following ways:

  • To personalize your experience (your information helps us better address your individual needs).
  • To improve our website (we are constantly striving to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us respond more effectively to your customer service inquiries and support requests).
  • To process transactions.
  • To manage a contest, promotion, survey, or other website feature.
  • To send regular emails.

When does SwissFellas use customer data from third parties? We receive some information from third parties when you contact us. For example, if you provide us with your email address to express interest in a customer relationship with SwissFellas, we receive information from a third-party provider that offers automated fraud detection services to SwissFellas. Occasionally, we also collect information publicly available on social media websites. You can control how much of your information social media websites publish by visiting those sites and changing your privacy settings.

Do we share the information we collect with third parties? We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, advertising and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you. We may also share it with our current and future affiliates and business partners. If we are involved in a merger, asset sale, or other corporate restructuring, we may also transfer or disclose your personal and non-personal data to our successors.

We may engage trusted third parties to perform functions and provide services for us, such as hosting and maintaining our servers and website, storing and managing databases, email management, affiliate marketing, credit card processing, customer service, and fulfilling orders for products and services you can purchase through the website. We will share your personal data and possibly some non-personal data with these third parties so they can provide these services for us and for you.

We may share parts of our log file data, including IP addresses, with third parties such as web analytics partners, app developers, and advertising networks for analysis purposes. If your IP address is shared, it may be used to estimate the general location and other technical data such as connection speed, whether you visited the website from a shared location, and what type of device you used to visit the website. They may collect information about our advertising and what you see on the website and then create audits, research, and reports for us and our advertising clients.

We may also disclose personal and non-personal data about you to government or law enforcement agencies or private parties if we consider it necessary or appropriate at our sole discretion to respond to claims or legal proceedings (including subpoenas), to protect our rights and interests or the rights and interests of third parties, to ensure public or individual safety, to prevent or stop illegal, unethical, or legally prosecutable activities, or otherwise to comply with applicable court orders, laws, rules, and regulations.

Where and when is information collected from customers and end users? SwissFellas collects personal data that you provide to us. We may also receive personal data about you from third parties as described above.

How long do we keep your data? We only keep your data as long as we need it to provide you with SwissFellas and to fulfill the purposes described in this policy. This also applies to all persons to whom we disclose your data and who provide services on our behalf. When we no longer need to use your data and it is not required to be retained by law, we will either remove it from our systems or anonymize it so that you cannot be identified.

How do we protect your data? We employ a variety of security measures to ensure the safety of your personal data when you place an order or enter, transmit, or access your personal data. We offer the use of a secure server. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted in the database of our payment gateway provider, so that only persons with special access rights to such systems can access it and are obligated to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial data, etc.) is never stored in a file. However, we cannot guarantee absolute security of the information you transmit to SwissFellas, nor guarantee that your information will not be accessed, disclosed, altered, or destroyed through a breach of our physical, technical, or administrative security measures.

Could my information be transferred to other countries? SwissFellas is registered in the Netherlands. Information collected through our website, through direct interactions with you, or through the use of our support services may from time to time be transferred to our offices or employees or to third parties around the world and may be viewed and hosted anywhere in the world, including countries where there may be no generally applicable laws governing the use and transfer of such data. To the extent permitted by applicable law, by using any of the above methods, you voluntarily consent to the cross-border transfer and hosting of such information.

Can I update or correct my information? The rights you have to request updates or corrections to the information collected by SwissFellas depend on your relationship with SwissFellas. Employees can update or correct their information according to the company’s internal employment policies. Customers have the right to request restrictions on certain uses and disclosures of personal data as follows. You can contact us to (1) update or correct your personal data, (2) change your preferences regarding communications and other information you receive from us, or (3) delete the personal data stored about you in our systems (subject to the following paragraph) by closing your account. Such updates, corrections, changes, and deletions do not affect other information we retain or information we have provided to third parties under this privacy policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable measures (e.g., requiring a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for keeping your unique password and account information confidential at all times.

You should be aware that it is technically not possible to remove all the information you provide from our system. Since we need to back up our systems to protect information from accidental loss, a copy of your information may exist in a non-deletable form that is difficult or impossible for us to locate. Immediately upon receiving your request, all personal data stored in actively used databases and other easily searchable media will be updated, corrected, modified, or deleted as appropriate and technically feasible.

Personnel: If you are an employee or applicant of SwissFellas, we collect the information you voluntarily provide to us. We use the collected information for personnel purposes, to manage employee benefits, and to review applicants.

You can contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) obtain a record of the information we have about you. Such updates, corrections, changes, and deletions will not affect other information we retain or information provided to third parties under this Privacy Policy prior to such update, correction, change, or deletion.

Sale of the Company: We reserve the right to transfer information in the event of a sale, merger, or other transfer of all or substantially all assets of SwissFellas or any of its affiliates (as defined herein), or the part of SwissFellas or its affiliates to which the service relates, or in the event of the cessation of our business or the filing or initiation of bankruptcy, restructuring, or similar proceedings against us, provided that the third party agrees to comply with the terms of this Privacy Policy.

Affiliated Companies: We may share information (including personal data) about you with our affiliated companies. For the purposes of this Privacy Policy, "affiliated companies" means any natural or legal person that directly or indirectly controls, is controlled by, or is under common control with SwissFellas, whether by ownership or otherwise. All information we provide to our affiliated companies about you will be handled by those affiliated companies in accordance with the terms of this Privacy Policy.

Governing Law: This Privacy Policy is subject to the laws of Switzerland and the United States, without regard to conflict of law provisions. You agree to the exclusive jurisdiction of the courts for all claims or disputes arising between the parties under or in connection with this Privacy Policy, except for individuals who may have rights to make claims under the GDPR or other applicable data protection laws.

This agreement and your use of the website are governed by the laws of Switzerland and the United States, excluding conflict of law rules. Your use of the website may also be subject to other local, state, national, or international laws.

By using SwissFellas or contacting us directly, you agree to this privacy policy. If you do not agree with this privacy policy, you should not use our website or use our services. Continued use of the website, direct contact with us, or acceptance of changes to this privacy policy that do not materially affect the use or disclosure of your personal data means you accept these changes.

Your consent: We have updated our privacy policy to provide you with full transparency about what is set when you visit our website and how it is used. By using our website, registering an account, or purchasing a product, you hereby agree to our privacy policy and accept its terms.

Links to other websites: This privacy policy applies only to the services. The services may contain links to other websites that are not operated or controlled by SwissFellas. We are not responsible for the content, accuracy, or opinions expressed on these websites, and these websites are not reviewed, monitored, or checked by us for accuracy or completeness. Please note that our privacy policy no longer applies if you navigate from the services to another website via a link. Your browsing and interaction on other websites, including those that have a link on our platform, are subject to the rules and policies of that website. Such third parties may use their cookies or other methods to collect information about you. We recommend that you read the privacy policies of these providers so that you understand how your personal data is processed by them.

Advertising: This website may contain third-party advertising and links to third-party websites. SwissFellas makes no guarantees about the accuracy or suitability of the information contained in these ads or websites and assumes no responsibility or liability for the behavior or content of these ads and websites or for offers made by third parties.

Advertising keeps SwissFellas and many of the websites and services you use free of charge. We work hard to ensure that ads are safe, unobtrusive, and as relevant as possible.

Third-party advertising and links to other websites advertising goods or services do not constitute endorsements or recommendations by SwissFellas for third-party websites, goods, or services. SwissFellas assumes no responsibility for the content of the ads, the promises made, or the quality/reliability of the products or services offered in any ads.

Cookies for advertising: These cookies collect information about your online activities on the website and other online services over time to make online advertising more relevant and effective for you. This is called interest-based advertising. They also perform functions such as preventing the same ad from appearing repeatedly and ensuring that ads are properly displayed to advertisers. Without cookies, it is very difficult for an advertiser to reach their audience or to know how many ads were shown and how many clicks they received.

Cookies: SwissFellas uses "cookies" to identify the areas of our website you have visited. We use cookies to improve the performance and functionality of our website, but they are not strictly necessary for use. However, without these cookies, certain features like videos may not be available, or you might have to enter your login details every time you visit the website because we cannot remember that you previously logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the features of our website properly or at all. We never store personal data in cookies.

Blocking and Disabling Cookies and Similar Technologies: You can set your browser to block cookies and similar technologies, but this may also block our essential cookies and prevent our website from functioning properly, so you may not be able to fully use all features and services of the website. You should also be aware that you may lose some stored information (e.g., saved login details, website settings) if you block cookies in your browser. Different browsers offer different controls. Disabling a cookie or category of cookies does not delete the cookie from your browser unless done manually through the browser function.

Privacy for Children: We collect information from children under 13 only to improve our services. If you are under 13 years old, you may only use our website with the involvement of a parent or guardian.

Changes to our Privacy Policy: We may change our service and policies, and it may be necessary to make changes to this privacy policy to accurately reflect our service and policies. Unless otherwise required by law, we will notify you (e.g., through our service) before making changes to this privacy policy and give you the opportunity to review them before they take effect. If you continue to use the service afterward, you are bound by the updated privacy policy. If you do not agree to this or an updated privacy policy, you may delete your account.

Third-party services: We may display, embed, or provide third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services ("third-party services").

You acknowledge and agree that SwissFellas is not responsible for third-party services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or other aspects. SwissFellas assumes no liability or responsibility to you or any other person or organization for third-party services. Third-party services and links to them are provided solely for your convenience, and you access and use them entirely at your own risk and according to the terms of those third parties.

Contact information:  
Email: info@swissfellas.com
Or visit our Contact page

Company information:

Website name: swissfellas.com
Company name: SwissFellas
Company number: 76731750
Address: Charles Roelslaan 15, Eindhoven, Noord-Brabant, 5644 HX, Netherlands

Email: info@swissfellas.com
Phone: +31630225677
Contact: Click here

Our customer service is available at the following times:
Monday to Friday: 9:00 AM–5:00 PM (CET)
Saturday and Sunday: closed

We always try to respond within 2 business days.
If you still have questions, visit our page "Frequently Asked Questions (FAQ)"