Return and Refund Policy
Easy return in 6 steps
To request a return, your items must be unused and the return must be made within 30 days of receipt. Please follow these instructions:
- Contact our customer service at info@swissfellas.co.
- Our team will provide you with the return address.
- Pack and ship your items. Please note that you are responsible for the return label and shipping costs.
- We will keep you informed throughout the entire return process.
- You will be notified as soon as your return has arrived.
- Refunds are processed within 5 business days.
Return period
Customers have the right to return the product within 30 days of the delivery date without giving a reason. The return label is not provided by us; this is the customer's responsibility.
Exchange:
We do not accept exchanges.
Return instructions:
- Return eligibility: For a return to be accepted, items must be in like-new condition, unworn, unwashed, unused, with all attached tags, and in the original packaging.
- Return notification: To initiate a return, please contact us at info@swissfellas.co and provide your order number as well as the exact reason for the return.
- Return authorization: After reviewing your return request, you will receive detailed instructions from us and, if applicable, a prepaid shipping label.
Packaging and shipping
- Pack the item securely in the original packaging, with all labels and tags still attached.
Return shipping costs
- For defective products: No cost to the customer. This applies if the product is incorrect, damaged by the carrier, or otherwise defective. Please take photos of the issue and contact us at info@swissfellas.co. We will inform you about the further process.
- Customer remorse (change of mind): The actual return shipping costs will be charged to the customer. This applies if the customer buys the wrong product, the item does not fit, or they no longer want the item.
- Received the wrong product: If you receive the wrong product, contact us, and we will cover the return shipping costs and ensure you receive the correct product.
- Product never arrived: If your product never arrived, contact us so we can initiate an investigation with the courier service. If the product cannot be found, we will offer you a full refund or a replacement product.
- Order cancellation: You can cancel your order before it is shipped. If the order has already been shipped, please contact us at info@swissfellas.co, we will inform you about the next steps.
Time frame
- Refund conditions: A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products will be approved after inspection.
- Return processing: After receiving and inspecting the returned item, we will process the refund within 5 business days. You will receive a confirmation email.
- Refund methods: Refunds will be made via the original payment method used at the time of purchase.
Exceptions to the return policy
The following products cannot be returned:
- Custom-designed or personalized items
- Hygiene products (e.g., socks, underwear), unless unopened and unused.
Sender address
The return address will be provided by our customer service; please contact us for this.
Contact information:
Email: info@swissfellas.co
Or visit our Contact page
Company information:
Website name: swissfellas.co
Company name: SwissFellas
Company number: 76731750
Address: Charles Roelslaan 15, Eindhoven, Noord-Brabant, 5644 HX, Netherlands
Email:
info@swissfellas.co
Phone: +31630225677
Contact: Click here
Our customer service is available at the following times:
Monday to Friday: 9:00 AM–5:00 PM (CET)
Saturday and Sunday: closed
We always try to respond within 2 business days.
If you have any questions, please visit our "Frequently Asked Questions (FAQ)" page