Frequently Asked Questions (FAQ)

How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your package, visit our tracking page and enter your order number or email address.

Where can I place an order?
Currently, we sell in Switzerland and the United States.

How long does order processing take?
Our shipping time is 6 to 9 business days and includes the following processes:
Orders are processed within 1 to 2 business days (for orders before 10:00 PM) from the time of purchase.

How long does delivery take?
Once the order has been shipped, delivery usually takes 5 to 7 business days, depending on your location.

What are the shipping costs?
We offer free shipping on all orders – no hidden fees, regardless of size or weight. For more information, see our shipping policy.

What is your return policy?
We accept returns within 30 days of receiving your order. Please note:

  • The buyer is responsible for return shipping costs.
  • Approved refunds will be issued to the original payment method.
    For full details, visit our return policy.

Are there exceptions to the return policy?
Yes, partial refunds may be granted for returns that:

  • Show signs of use
  • Are not in original condition
  • Are damaged or missing parts (not due to our fault)
  • Are returned more than 30 days after delivery
    Please read our return policy for full details.

I have a problem with my order. How can I contact you?
If you need assistance, visit our contact page to reach our support team. We are happy to help!

Contact information:  
Email: info@swissfellas.com
Or visit our contact page

Contact information:  
Email: info@swissfellas.com
Or visit our contact page

Company information:

Website name: swissfellas.com
Company name: SwissFellas
Company number: 76731750
Address: Charles Roelslaan 15, Eindhoven, Noord-Brabant, 5644 HX, Netherlands

Email: info@swissfellas.com
Phone: +31630225677
Contact: Click here

Our customer service is available at the following times:
Monday to Friday: 9:00 AM–5:00 PM (CET)
Saturday and Sunday: closed

We always try to respond within 2 business days.
If you have more questions, visit our “Frequently Asked Questions (FAQ)” page