Shipping Policy
Our goal is to ensure a smooth and transparent shipping process that provides you with comfort and satisfaction. Below you will find the details of our shipping process
Where can I place an order? We currently sell in Switzerland, Spain, the United States, and the United Kingdom.
SHIPPING COSTS
- Within Switzerland, to Spain, the United States, and the United Kingdom: Free shipping on all orders.
- No hidden fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Order cutoff time: 10:00 PM (CET).
- Processing time (days): Orders are processed within 1–2 business days from Monday to Friday
- Shipping time (in days): 5–7 business days.
- Total delivery time: It takes a total of 6–9 business days for you to receive your order.
- Weekend orders: Orders placed on the weekend will be processed on the next business day.
- Business days: Shipping takes place from Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING METHODS
- Reliable courier services: We ship via DHL and FedX.
- Once you have placed your order, you will receive a confirmation email. We need 1–2 business days (Mon. - Fri.) to process the order. If you place the order before 10:00 PM (CET), we will begin processing it the same day
- Once the order has been shipped, we will send you an email with tracking information and your tracking code. You can track your order via our “Track your order” page using the tracking code received in the email. It normally takes 6–9 business days (Mon. – Fri.) for the order to arrive.
CANCEL AN ORDER
- We understand that plans can change. If you need to cancel or change your order, please contact us as soon as possible
We will do our best to accommodate your request, but please note that we cannot guarantee cancellation once your order has been processed.
PROCEDURE FOR MISSING ITEMS
- Report missing items: Please take photos of the issue and contact us within 7 days of receiving your package via info@swissfellas.co
- Solution: We will help you locate the items. If they are lost, we will either send you a replacement item or offer you a refund
RETURN POLICY & SHIPPING COSTS
- Returns: Returns are accepted within 30 days of the DELIVERY DATE.
- Return conditions: Items must be unused and undamaged and returned in their original packaging. Personalized items cannot be returned.
- Costs: The customer is responsible for return shipping costs unless the item is defective or does not match the description. For damaged or incorrect products, SwissFellas will cover the return shipping costs
- Customer remorse: The actual return shipping costs will be charged to the customer. This applies if the customer purchased the wrong product, the item does not fit, or they no longer want the item.
- Refunds: Refunds are processed within 5 business days of receiving the return and issued via the original payment method.
RESTOCKING
No restocking fee: SwissFellas does not charge a restocking fee for returns
Contact information:
Email: info@swissfellas.co
Or visit our Contact page
Company information:
Website name: swissfellas.co
Company name: SwissFellas
Company number: 76731750
Address: Charles Roelslaan 15, Eindhoven, Noord-Brabant, 5644 HX, Netherlands
Email: info@swissfellas.co
Phone: +31630225677
Contact: Click here
Our customer service is available during the following hours:
Monday to Friday: 9:00 AM–5:00 PM (CET)
Saturday and Sunday: closed
We always try to respond within 2 business days.
If you have any further questions, visit our “Frequently Asked Questions (FAQ)” page